Common Nexus 9 problems and how to fix them

Common Nexus 9 problems and how to fix them

Gary Marshall 2015-05-03T03:00:00Z2 days ago Gary Marshall Former lion tamer, Girls Aloud backing dancer and habitual liar Gary Marshall has been writing about technology since Google was two guys in a garage. He's written for many fine magazines, newspapers and websites, written a range of how-to-books and a novel, co-written a BBC documentary series and dishes out weekly tech advice on BBC Radio Scotland.

The Nexus 9 is a pretty great bit of kit, but sadly some users have found less-than-great issues with their tablets. Here are the most common Nexus 9 problems and how to fix them.

The Nexus 9. Sometimes we think it's going to catch on fire. ?/ c Google

This is something that’s a real issue with larger devices such as the Nexus 9, and it’s usually down to the charger: if you’re using a charger that wasn’t designed for a big device with a big battery (or, heaven forbid, a laptop’s USB port), there’s a very good chance that it isn’t delivering the juice fast enough. As Google puts it, “the best power source is the charging unit that comes with your tablet.”

If you’re using all the right things, you’re not using the tablet while charging and it’s still taking an eternity, you may have a faulty charger or a duff cable. Check out some more reasons why your Android battery charges so slowly.

Google’s own music player makes everything a bit boomy for our tastes. If you’d like to get your speakers to sound nicer, an app with good EQ features such as Poweramp will do the trick. There’s a free trial version but the full version is great value for money.

Poweramp's really good on the Nexus 9. / c ANDROIDPIT

There are a number of things you can do here. You can reduce the display brightness, which is the biggest drain on most batteries; you can kill background apps you don’t need; you can disable features you don’t need to use such as Location Services or the various radios; and you can use Battery Saver mode to eke more life from your battery.

But if you’re suffering from catastrophic battery drain and can’t identify a culprit after all these changes, the problem might be your battery itself: your Nexus is far too new to be suffering from the reduced performance that inevitably occurs when batteries get old.

Use the Battery page to see what's draining the battery and to set Power Saver mode. / c ANDROIDPIT

Or at least, it feels like that might happen at any time. All devices heat up when they’re working hard, especially with really demanding apps such as 3D games, but if your Nexus 9 feels unusually hot make sure you’re not leaving it in direct sunlight - that’s bad for the battery’s longevity - and give it a rest for a while. Make sure Android is up to date too in case a glitch is making your processor run too hot.

Are you using the most recent build of Lollipop? Many users reported performance issues with the very first release of Lollipop, but those issues went away in subsequent updates. (If things get really serious, you can always downgrade a Nexus)

It’s worth identifying whether the problem is with a specific app, with Android in general or if it’s something external such as a misbehaving router, which we’ve found is usually responsible for crappy internet performance. If the performance problem is limited to a single app, try reinstalling it or clearing its app cache; if it’s system wide, clearing the system cache or performing a factory reset can solve many performance problems. Make sure you’ve backed up anything important, though, because a factory reset removes all your stuff.

Wi-Fi problems might not be your Nexus's fault. Give your router a kick. / c ANDROIDPIT

Some users have reported that their Nexus 9's feel a little bit too flexible, and that the back panel bends under very little pressure. It’s tempting to use the old joke - “Doctor! It hurts when I do this!” “Well, don’t do it then!” - but it can be a little alarming to feel your expensive device flex. Unfortunately there isn’t really a fix for this one as it appears to be a design flaw; if your Nexus is one of the affected ones the only real solution - assuming you don’t like the flexing - is to invest in a protective case.

Some users report that their Nexus 9s feel a little bendy when they use them / c ANDROIDPIT

Again, this one’s often fixed by getting the latest version of Lollipop (stay up to date with the latest Nexus 9 Android update) or telling your router that if it doesn’t behave you’re going to smash it with a hammer. If you’re having problems connecting to previously okay Wi-Fi access points, try forgetting the network, rebooting and reconnecting. Many users have found that sporadic Wi-Fi issues have gone away since they updated to Android 5.1.

There are multiple potential causes for this one, and as with performance issues it’s important to identify whether your problem is app-specific or system-wide. If it’s the former, cleaning the app’s cache or uninstalling/rebooting/reinstalling can help; if it’s system wide, cleaning the system cache or performing a factory reset can help. Before you do that, though, make sure all your apps are up to date: we’ve found that many crashes can be traced to bugs in apps that have fixed versions available.

Have you experienced any other problems, or found alternative solutions to the issues above? Let us know in the comments.

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Google Nexus 6 review: still the biggest, but is it the best?

Google Nexus 6 review: still the biggest, but is it the best?

Loie Favre 2015-03-30T14:00:00Z1 month ago Loie Favre Loie Favre found her way to her present passion for Android and smartphone technology after experiencing an epiphany when she held her Galaxy Note 2. From that point onwards, you can find her with her nose buried in countless Android apps and different smartphone models, and thanking her lucky stars that she gets to work at something she loves.

Ever since the Galaxy Nexus appeared on the scene, Nexus phones have been associated with exceptional value for money, and flagship quality. The?Nexus 6?bucked that?trend a bit, with a lofty price tag and a six-inch screen that was beautiful, but too big for many peoples' hands.?Our initial skeptical feelings towards the Nexus 6 were eventually quite positive, as we gave it a four-star review when it was released. But several months on, and with fierce competition in the form of the Samsung Galaxy S6 and HTC One M9, does it still stand strong among flagship smartphones? Read our updated Google Nexus 6 review to find out.

c ANDROIDPIT Good?? ?Huge screen (for big hands)?Stereo speakers?Quality camera?Great battery lifeBad?? ?Huge screen (for small hands)?Problems with wireless Nexus charging dock?Relatively dark display, with slight pink hue at lowest brightness

The Nexus 6 price is higher than previous Nexus phones when they first came out. It?is available to buy now in the US and UK at Amazon, the Play Store and Motorola, and other outlets. The 32 GB variant costs 649 USD, while the 64 GB version costs 699 USD (￡499 and ￡549 in the UK, respectively). It's available in Cloud White and Midnight Blue colors.?

US

The Nexus 6 looks like an oversized Moto X (2014), which may leave some thinking that Motorola took a bit of a shortcut on the design. But let's not nitpick -?the Moto X is a wonderfully-designed phone, and the Nexus 6 is well-crafted and?feels great to hold. It has?an elegant yet practical?design thanks to the slightly rounded back.

The back side in convex and gets thinner near the bottom, which makes it lie comfortably in the hand. / c ANDROIDPIT

Then there is the matter of the size. The Nexus 6 is so big that?you could even hide a?Galaxy Note 4?behind it. The phone is definitely not great for people with small hands, and even a relatively big-handed person like me had to get used to it. Top-of-the-phone tasks like pulling down the notifications bar and tapping the Google search bar will most likely require the use of a second hand.?This should be clear to all those who are considering buying the Nexus 6, but I was pleasantly surprised at how quickly I acclimatized to its large size, which also?has obvious usability advantages - typing, greater precision with navigation, bigger text etc.

In this picture, it's quite apparent how much bigger the Nexus 6 is compared to the Nexus 5. / c ANDROIDPIT

The raised stereo speakers unfortunately attract?dust particles and dirt, and the?display suffered from the same slight stickiness as?the?Nexus 5. ?On the plus side, the Nexus 6 is more resistant to fingerprints than its predecessor, so at least the screen stays looking fresh even if it could feel a bit better.

The backside with the reputed font: the letters don't peel off either. / c ANDROIDPIT

Also, worrying rumors about the letters on the back of the Nexus 6 peeling off proved unfounded in our review. We gave them a good scratching and rubbing (no scalpels were involved), and the letters stayed visible and in place. So there's another malicious Nexus 6 rumor quashed.

Google and Motorola planted a 6-inch AMOLED display with QHD (2,560 x 1,440) resolution on the Nexus 6, with?a pixel density of 493 PPI. Individual pixels could only be distinguished with a magnifying glass and even then they are hard to make out. The text is razor sharp, colors vibrant yet not oversaturated.

The maximum brightness is slightly?darker on the Nexus 6 than other smartphones. When placing the Nexus 5 next to the Nexus 6, with both displays at 100% brightness, the predecessor was clearly brighter. That said, I had no?issues reading the screen in the bright outdoors nor in any other scenarios thanks to the well-functioning auto-brightness.

Pure whites?on the screen have the slightest pink hue, though not enough to be a distraction to the casual observer. For a pricey flagship phone however, you don't expect such niggles - however minor - and in this regard the Nexus 6 falls just short of the flagship competition.

Sharp colors: the Nexus 6 has a nice, big display with only a few weaknesses. / c ANDROIDPIT

There was some talk of screen burn-in among certain users, but we didn't manage to reproduce this, so as far as we know these were just isolated incidents.

The Nexus 6 supports Qi wireless charging, if you buy?a Qi charging dock seperately. This feature worked well with the?Nexus 5, which was magnetically attached to its official?charging dock and didn’t budge when the phone vibrated.?Unfortunately, the curved back on the Nexus 6 means it?has issues laying on flat surfaces, so when it received messages while lying on the dock,?it would steadily rotate as it vibrated. This is also due to the fact that the magnetic docking function of the Nexus 5 is missing with the Nexus 6.?

The aluminium frame gives the Nexus 6 a classy look. / c ANDROIDPIT

The Nexus 6 comes with a Turbo Charger cable, which delivers on its promise to deliver a six-hour charge in just 15 minutes.

The Nexus 6 comes with?stock Android 5.0 Lollipop, and is first in line to receive the latest OS updates.?Lollipop is the biggest update in the history of Android and brings with it many functional and visual changes.

The Nexus 6 comes with Android 5.0 Lollipop out of the box, and the stock Android user interface. / c ANDROIDPIT

A new software feature which is for now exclusive to the Nexus 6, is called the Ambient Display, which displays important notifications in black-and-white?as soon as you receive them or pick up your phone (similarly to Moto Display on the Moto X). The feature is extremely practical, because?all you need to do is reach your hand towards the devices for the notifications to appear. It does, however, replace the trusty LED light on the front of your phone, which is a bit disappointing. The Nexus 6 does actually have an RGB LED light, but it's disabled unless you do a bit of software tweaking to the phone.

The Nexus 6 runs buttery smooth, which is to be expected with?its powerful specs.?Apps start?quickly, animations are?silky, and most games can be played without any jitters (which is exceptionally fun on a 6-inch screen). Having said that, the QHD resolution is much more demanding than 1080p?and this was noticeable now and again, especially with very demanding games, which inevitably run less smoothly than on Full HD screens. This problem isn't unique to the Nexus 6 though, as other?QHD devices like the LG G3, Galaxy Note 4, and even the Galaxy S6 suffer from the same symptoms.

Nexus 6 in the AnTuTu Benchmark test. / c ANDROIDPIT

The stereo speakers on the Nexus 6?look and sound great. They're loud and crisp (as smartphone speakers go), but please don't?get carried away using them on trains and buses - unless you're surrounded by audio enthusiasts, no one will appreciate their sound in the way that you do. When you start hitting parks in the summer with your friends though, then the Nexus 6 speakers will serve you well.

Reception and voice quality on the Nexus 6 get straight full marks. On the same network as the Nexus 5, ?the Nexus 6 would sometimes get three bars of signal where its predecessor would only get one. Phone calls sounded crystal clear, with no background noise or other nasty interference getting in the way. With the incoming Android 5.1 update, Google has also promised to include HD audio calls, which should further boost phone call quality.

The 13MP camera in the?Nexus 6 takes great pictures. Pictures taken in low light conditions have very little noise and the amount of detail is satisfactory. Sometimes the camera needed a little longer to focus, but otherwise?there is very little to complain about. We didn't notice any?advantages to the ring-shaped Dual LED flash on the phone, with flashed pictures not looking any better or worse than on other phones.

The Nexus 6 camera with its dual LED ring. / c ANDROIDPIT

Take a look at our image gallery to see the results of our camera test.

Blasting away all worries that a massive 6-inch display would be a battery drain, the 3220 mAh battery on the Nexus 6 ?ensures that you'll?have more than enough juice to get through the day. During my testing, I took countless pictures, watched videos, listened to music,?and surfed the internet. After about 27 hours of use, the battery was down to 17% with the display having bee?active for three hours. The Nexus 6 isn’t as long-lasting as the Sony Xperia Z3,?but at least you?won’t have to worry that the battery will be drained after just half a day's use.

Nexus 6 battery consumption: you can manually adjust the screen time on. / c ANDROIDPIT Model:Sorry, not yet available! Dimensions:159.26 x 82.98 x 10.06 mmScreen:2560 x 1440 pixels (493 ppi)Android version:5.0 - LollipopRemovable storage:Not availableChipset:Qualcomm Snapdragon 805Connectivity:HSPA, LTE, NFC, Bluetooth 4.1

Google and Motorola pushed the bar way up for future Nexus phones, with the Nexus 6 addressing past problems with the camera and battery. If you can deal with its formidable size and?want to stay on the front-line of Android updates?then the Nexus 6 is for you.

In terms of processing power, it's no longer a match for the likes of the HTC One M9 and Samsung Galaxy S6, but it can also be found for quite a bit cheaper now, and its phablet screen is unmatched for its combination of size and quality. The Nexus 6 is a unique and bold phone, and is still worth considering even in light of recent competition.

What do you think of our Nexus 6 review? Has it persuaded you to get a Nexus 6,?or are you waiting to see what flagship phone?Google has in store for us in 2015?

Updated 30/3/15 by Robert Zak, Translated from AndroidPIT Germany's Nico Heister.

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